Guest's Review of Cosmos
30th Jul 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
I booked our holiday through Monarch to Tenerife and I cant fault their service at all they were great, the problems started with Cosmos when we arrived in Tenerife, we were told to go to an office that was closed to find our representation, these people were milling around the ariport with no identification displayed, once we were directed the coach we had to load our own luggage, then when we got to the appartments we had to unload everyone elses luggage from the coach before we could unload ours, the rep got off the coach because we were taking too long and then he just pointed the reception is that way and the coach closed the doors and took off I wrote to Cosmos on our return and there reply was 'Sorry, it's up to the coach driver whether he loads or unloads the coach it is down to 'Health and Safety', so be warned. I wrote back and said in that case will be asked to load the plane next due to 'Health and Safety' their customer service is severly lacking and I think they need to remember just who it is that keeps them in business.
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