Bedroomworld www.bedroomworld.co.uk Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Guest's Review of Bedroomworld www.bedroomworld.co.uk

30th Jul 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Product Type
    ~ Other

I bought a wardrobe and a matching chest of drawers from Bedroom World. The 2 packages for the wardrobe turned up, but they were both the same - so I had the same half of the wardrobe twice!
I called Bedroom World and I had to list all the pieces that were missing. I was then told the correct box would be shipped out for delivery. I had a day off work - but nothing turned up.
When I finally got through on the phone they said they didn't have any more in stock and it would be 2-3 weeks before I would get it! I asked for them to collect the incorrect box, as it was taking up a lot of space, which they agreed to. However no-one turned up to collect on the day they said.
Well I waited and then I called back a few weeks later and they had the wardrobe in stock, why hadn't anyone called me to arrange delivery? That is what other companies would do. I asked for it to be delivered in a couple of days as I needed to arrange time off again.
Surprise-surprise it didn't get delivered. When I finally got through to them they said it had been signed for at a different house number on my street. They wanted me to go there and see what happened!! I then spoke to them later to try and get it sorted out and they realised it hadn't been delivered to another house, they were looking at the order for the chest of drawers I had delivered the previous month. How can they get so mixed up? I would have been really embarrassed to turn up at someone's house and ask where my wardrobe was!
They finally got the correct package delivered and then collected the incorrect one, but it took such a long time. At one point I thought I would never get it.
I wasted so much time and money calling them all the time and even though I would have only just spoken to them on the phone, I would call right back and the phone would just ring and ring.
Although their prices are good - their customer service is not!

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