Tel3 Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 42 reviews

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Guest's Review of Tel3

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Extra Features
    1 stars
  • Reception
    1 stars
  • Reliability
    1 stars

Just wanted to post my experience here in case anyone reading this is considering signing up with Tel3.

1) After signing up, there were instructions that said I should create a username to log in with. I did so and I received an email with my username and password. When I try to login on the site it says "Wrong user name". So I tried creating a username again, and they sent me a blank email. I tried logging in with the original username and password again, and it let me this time. However, instead of logging me in the next time I tried it, it told me to create a new username again.

2) I downloaded and installed the SmartPlug application for my blackberry, which I understand is supposed to detect when you dial an international number with "+" or "011", but it didn't seem to work at all.

3) I tried calling the toll free number plastered all
over there website), which I thought was supposed to be an automated system where you dial the international number you want to call (I guess?), but a woman answered and told me that I had reached a "telemarketing service".

4) I tried calling the customer service number several times and it was just a recording saying something about how the call could not be routed because of technical difficulties.

5) Finally, I sent an email to customer service asking about all of these problems and the response they sent back basically said call customer service, and gave me a list of other numbers to try.

That's as far as I bothered going with them.


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