Guest's Review of BT Connect Broadband www.btconnect.com
29th Jul 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
BT must be the worst provider of a service in the UK. I have had major problems with BT both personally and in my business. One complaint I had took six weeks to resolve, during which we had no broadband, and in that space of time we spoke to no less than 43 different people, most of them in Delhi, and there was obviously no communication between departments. We had to ask for a port number to leave the service before anyone in UK took any notice and the fault was eventually fixed.Once you have signed up any problems you have - AND YOU WILL! - are diverted to their call centre in India and half the time you have difficulty understanding what they are saying. They also appear not to take notes of your complaint because when you have to phone back time after time, they take you through the procedure from the beginning. We always have problems getting on line and the service is slow or cuts you off. I would definitely not recommend BT to anyone!
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