HSA Health Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

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Guest's Review of HSA Health

29th Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Have you made a claim?
    Yes

I've been paying for HSA Private Medical Insurance for 3 years and have just needed to make a claim... I thought this would be easy but it wasn't.
Firstly, the hospital they claim to use nearest me and in this case the only one that the specialist I need to see works from, is no longer on their list even though it's still listed on their website.
Secondly, even though the NHS consultant has said that there is only this one specialist near me, HSA say they have to phone round all hospitals themselves and make the decision who they send me to... I don't get a say even basd on another consultants recommendation
Thirdly, I only have diagnostic cover but they have wormed their way out of covering me saying that I've already been diagnosed with the condition I'm being referred for- they say that even though the condition has a different name it's the same thing which it isn't. I questioned this and they say since they aren't medical profesionals they have to go with what they know.
To go through this much hassle and to be treated like I'm trying to make a false claim defeats the object of having private medical insurance. For the money I've paid out over the years I could have easily afforded the £150 private consultation fee myself and booked the specialist I needed to see without HSA that know nothing about me booking in with anyone they think is suitable. I strongly recommend not taking out this policy.

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