chrisbaxter55's Review of Orange Broadband www.orange.co.uk/time
28th Jul 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
I have been with Orange Broadband for 3 years now and have just decided to cancel, something I should have done a long time ago! My reasons being, just like everyone else on here, I found the 'technical' support absolute rubbish and felt like I was talking to an automated human being. My livebox suffered a failure due to a surge on the phoneline following an electrical storm. After an hour and a half telling the person on the other end that I saw my livebox flash, pop, and emit a small amount of smoke. I was still being told to carry out a factory reset!! I gave up and asked to be put through to cancellations, got through straight away to a polite, english speaking operator who sounded geniunely upset I was leaving Orange! Boohoo!! My advice, O2 customer service is infinitely better.
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