Guest's Review of Pipex Broadband www.solo.pipex.net
28th Jul 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Pipex Pro review:I run a development web server on my line. I found that users in Asia cannot access my server/IP. I traced this problem back to a tiscali (Pipex's parent company... same resources) routing service. I bent over backwards to give them trace route details etc. The technical support refused to help me unless I ask more clients to do trace routes to my server. The support person admitted this was way over his head and I have to email network team who cannot be reached over the phone. At the same time, he said they wouldn't look into it although he had not seen my evidence and told me he was not knowledgeable enough to analyse the issue.
Trying to get a MAC code is even harder. I was passed to five different departments and I had to cut the phone and ring thrice.
Pipex used to be one of the best but now its one of the worst in terms of customer service and according to Ofcom, (read Tiscali) the worst in terms of service provision.
My advice is use another provider (I hear good things about O2 & Be*)
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