Emirates Review

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Emirates
2.1 stars
Average rating for this product is: 2.1 out of 5

From 7 ratings and 128 reviews

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Guest's Review of Emirates

26th Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    Z rich - Dubai
  • Flight on time?
    2 stars
  • Comfort on flight
    1 stars
  • Flight Date
    EK088, 07-2009
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

We are a family composed of 2 adults and 2 children.
First of all we were requesting to seat all together (next to each other).
We get following seats: 49J, 49K and 50J, 50K.
This seats of row 49 & 50 were not next to each other. They were one after the other.They were the last two rows in the aircraft (not shown in the seat overview of a Boing 777-300ER). This two rows were next to a WC- door specially row 50.
The next was, that the monitors and the entertainment system of the seats 49J & 49K were out of order.
The Monitors in Row 50J & 50K were working, but with out any sound.
It was not possible for none of us, during the entire flight (6 hours) to use the entertainment system. It is very hard to keep 2 kids for 6 hours on a seat with out entertainment. On top of it the table of seat 49 J was broken.
Very difficult to have dinner with a broken table. This flight was completely full. Changing the seats was not possible.
This was the flight from Zurich to Dubai.
On 05.August 2009 we have our return flight to Zurich.
I just hope this is not be ending like our previous flight with Emirates.
WE have already complained by Emirates. So far we have received no answer.

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