Alliance & Leicester Review

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Alliance & Leicester
1.2 stars
Average rating for this product is: 1.2 out of 5

From 2 ratings and 24 reviews

Thumb down 17% of users recommend this product

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Guest's Review of Alliance & Leicester

25th Jul 2009

Overall Rating

1 stars
  • Telephone Banking
    1 stars
  • Local Branch
    3 stars
  • Customer Service
    2 stars
  • Internet Banking
    3 stars
  • Cash Point Facility
    3 stars

I never really had any problems with Alliance & Leicester until I tried to close my account. Their terms and conditions said I was to be charged £5 per month if I didn't pay in a minimum of £500 every month so I decided, since I had no need to pay in that amount of money, that I would close it.

Maybe I've just been unlucky but whenever I've phoned up Alliance and Leicester I find their call centre staff quite patronising and rude and this time was no exception. Once I'd asked to close my account I was told to expect a phone call the next day to confirm the transfer of the remaining balance to my other bank.

After I didn't recieve any phone call I called them up and was told I would be called the following day, or my request was still in the system. This went on for 3 weeks by which time I'd been in my local branch several times to try and sort this out to no avail until eventually I recieved the phonecall.

I hindsight, I wished I'd transfered most of it to my other bank before asking to close it as during this 3 week period I couldn't access any of my money.

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