Digital Point www.digital-point.co.uk Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 3 ratings and 30 reviews

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Guest's Review of Digital Point www.digital-point.co.uk

24th Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    TV
  • Customer Service
    1 stars

I am luck enough not have been duped by this unprofessional company, Digital Point.

Like many we saw the TV we wanted at a good price, so we went for it on a finance basis, we ordered from Digital Point but the finance application did not go through which was ok as we were going to put it on card.
When we notified Digital Point that we wanted to complete the order on card, "surprise surprise" the price of the TV was increased. We had an order number and are intent to buy was confirmed with a follow up email confirming I would be purchase through card.
The really unprofessional and lack of customer service came with a simple no solution answer email from Digital Point.

"I AM SORRY BUT THE PRICE OF THIS PRODUCT HAS BEEN INCREASED TO £7... WE ARE UNABLE TO HONOUR THE PREVIOUSE PRICE."

Of course all we can think is lucky we didn't have to deal with Digital Point through the rest of the purchase stages.
All I can say is to the response from Digital Point is to be able to honour a price you have to first be honourable!

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