Guest's Review of AirTran Airways
23rd Jul 2009
Overall Rating
- Value for money
- Flight From - ToBos to Baltimore
- Flight on time?
- Comfort on flight
- Flight DateJune 2009
- Ticket classEconomy
- Customer service
- Quality of food
I scheduled two business trips in June and both flights were severely delayed. On the second flight, I was scheduled to depart around 7 am and waited several hours to watch the 10 am flight take off at 11 am. I asked why the 7 am folks were not given any sort of priority and they referred me to customer service. Finally, I asked for a refund and after a long pause, they gave me a refund. The refund however hasn't showed up on my credit card statement and till this day, no one from Airtran has returned my phone call. I will never fly AirTran again and hopefully will never have to.
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