Guest's Review of Nationwide BS Classic Card
23rd Jul 2009
Overall Rating
- Value for money
- Loyalty schemeNo
- Used card for1 year and over
- Customer service
I had no real problem with my Nationwide BS Classic Card until I tried to hire a car with it at Pisa airport. The car was already paid for, but the car hire company needed the card for a deposit. Nationwide refused to authorise the transaction, and I had no other card, potentially leaving me stranded in Italy without transport. Fortunately my wife's Nationwide credit card was accepted, though that caused practical problems with the insurance as she didn't want to drive in Italy and the hire then had to be in her name.
When I got home I asked Nationwide why my card had been refused, whilst my wife's was accepted for the same transaction. No explanation has been provided, and they haven't even apologised for the inconvenience. I think this is poor customer service, and I'm now looking for a different card.
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| Lender | Balance Transfer Rate | Balance Transfer Duration | Purchase Rate | Purchase Duration | APR | |
 | 0.00% | 3 months | 16 months 2.98% or £3.00 fee | 3 months | 16.60% |  |
 | 0.00% | 3 months | 13 months 3.00% fee | 3 months | 16.90% | |
 | 0.00% | 3 months | 13 months 2.90% fee | 3 months | 15.90% | |
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