Treadmill Superstore www.treadmillsuperstore.co.uk Review

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1 stars
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Guest's Review of Treadmill Superstore www.treadmillsuperstore.co.uk

23rd Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    On time
  • Quality of website
    1 stars
  • Goods purchased & cost
    500
  • Customer Service
    1 stars

just a few words for those who have purchased a treadmill from treadmill superstore.we purchased a treadmill in late feb 2009 the incline motor stopped working after the first day they sent me a new motor a few weeks later and still did not work, after numerous phone calls on a 0870 number and a few weeks later they sent a new printed circuit, and then another couple of weeks went by they sent an egineer who was very good but confirmed that the part was the wrong one.we then insisted that treadmill s/s gave us a normal telephone number which they did,a few months went by they never contacted us i called every day no luck my wife and i spoke to alot of them and i think the chancellor of the exchequer. we then contacted trading standards who very good with our complaint.after a very long time the money was finally paided back to us including the del-cost on 21-07-09
please do not give up.they will insist you package the treadmll you do not have to because the goods need to be in perfect working order or repaired with in a satisfactory time according the sale of goods act 1979.they can't expect someone to keep the packaging for months at a time just in case.the men who picked the treadmill up said they never have them packaged
hope this helps

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