Guest's Review of Last Minute, www.lastminute.com
22nd Jul 2009
Overall Rating
- Value for money
- Ease Of Navigation
Painful experience. I wouldn't recommend Last Minute to my worst enemy. I booked a white water rafting trip to find out the day before it was cancelled. I had already booked a car and hotel. I have tried numerous times to get a refund and it has proven to be very difficult. A classic example of a company taken your money and not following up with the customer. Terrible customer service! It turns out through some bi-law loop hole they woulnd't refund my money. It's criminal in my eyes. A word to the wise don't book with last minute.
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