Co-operative Bank Internet Banking www.co-operative.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 15 reviews

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Guest's Review of Co-operative Bank Internet Banking www.co-operative.co.uk

22nd Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Ease of Use
    1 stars
  • Used service for
    0 - 6 Months

My thought pattern regarding Co-Operative Bank Internet Banking Navigation is NIL.. each time I ask to "log-in" to my account I am given pages of advertising. Also I object considerably to the "new" style of the phone banking sytem( a message before selection of service required,another pitch to "sell" banking products, cheap money-making UNETHICAL selling point. At all times I must say the call centre staff are as helpful as can be be these "cheap selling" slots are not necessary. All I ask is that the banking page gives me "log-in" when requested - and instantly please.

I know the Cooperative Bank are in stages of transition and updating their banking practices but please not using "under-the-counter" cheap selling methods. Their reputation as a trustworthy Bank is at risk if they proceed to use the immoral methods used by the discredited banks within the UK.

Surprisingly when I returned to the computer after asking the required details via 08457 money-grabbing system (surely the cheapest trick used by any Service industry?) amazingly this "Review" page arrived on screen/on cue??? !!! why can money be immidiately "taken" from Current Account but amounts being transferred between accounts/cheques are subject to "allow three WORKING days" for the transfer/inpayment to arrive at the account ?

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