Continental Finance Credit Card Review

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Continental Finance Credit Card
0.9 stars
Average rating for this product is: 0.9 out of 5

From 8 ratings and 40 reviews

Thumb down 13% of users recommend this product

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Guest's Review of Continental Finance Credit Card

22nd Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Loyalty scheme
    No
  • Used card for
    1 year and over
  • Customer service
    1 stars

My son has had a Continental Finance card for since 2007. He lost his job and I paid it with his money anyway. But it was 4 days latein june. He had never made a late payment. The person taking the call said they would waive the late charge. They said they have a policy to waive a late charge once a year. Some of the customer service people will tell you every six months. The july 6 bill was $35 more than it was supposed to be. A customer service rep would not take off the late charge and I would coud not pay an extra $35 dollars. I found out the $35 bill turned into $186. I also found out the late charge from june was never waived and that is why the bill was $73 for july 6, when it should have been $35. On july the 8, the late charge for june was reversed, but more late and over limit fees were added to total $186, from a simple $35 to $186. I spoke to people who work ther and nobody will straighten this out ,even though the error occurred in june by fault of the employee who neglected to waive the late charge. I spoke to several managers and even made one tell me why the july 6 bill was $73. Tell me why, I said. He said he had to think about how he would say it.He then admitted the late charge was on the july bill and no one took it off in June. Yet he repeatedly said they give waiver for one late charge a year. I asked him to reverse all the charges that should not have been applied , because of the error from hte employee. He refused to do that. So get rid of this card, I have said to my son.If someone is filing a class action lawsuit, please let me know how to join it.

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