Floors-2-Go Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 1 rating and 14 reviews

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Guest's Review of Floors-2-Go

21st Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    1000
  • Layout of shop
    1 stars

Right floors2go is quite simply the worst company that i have ever had the pleasure of buying from. Starting at store level none of the assistants are interested in helping you or talking to you with regard to the different types of products or giving you some steer on what it is that your looking for. They are only intested in one thing getting the money in the till. ONCE ITS IN THERE YOU WILL BE VERY LUCKY GO GET IT BACK.

The returns policy is very unclear and you are not made aware of it before you hand over your cash. I was looking to return 5 packs in pristine condition to store, to check the returns policy i rang the store and the STORE MANAGEMENT could only offer me a credit note or £10...

Surely as management has the authority to override the system or at least set an example to the colleagues a respectable level of customer service. This was not the case as they were very dismissive and i had to answer 90% of my questions because they didnt have the answer!!!

They told me to ring head office or wait for Area Management to ring me to get a decision and waste more and more of my time, neither was available and/ or on day off. I work in Retail and was dumbfounded that the store management couldnt make a managerial decision in their own store!!!!

cloudy returns policy on a company that has no chance of surviving in a market in economic downturns where friendly service makes repeat purchase more than ever!

Totally disgusted!

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