Continental Finance Credit Card Review

Overall Rating

Continental Finance Credit says they waive a late fee once a year. My son never paid his card late until he lost his job and it was paid 34 days late and I paid it.The girl there said she woould waive the late fee. So I di not have to pay a late fee. But in July the late fee that was promised to be waived showed up on the july 6 payment day.I exlained to another girl ther that the late fee was promised to be taken off.She wouldn't budge, just decided to give me a lecture about how when she lived with 4 people and they all lost jobs, she still paid her credit cards. This lecture had nothing to do with the FACT that the late charge was showing up on the card and should not be showing up.She refused to take it off the day the payment was due on july 6, but somehow manged to put a reversal of the late charge on july 8, and she did not call me back to tell me she would take off the fee. I could not pay the whole extra $35 dollars, plus the $10.95.plus the regular payment, so I could not pay the bill.Then the added Additional fees amounting to $186 -$70 for regular payments. I called to ask what what the ..? I was then informed they will give late fee waiver once a year ( 2 employees said every six months) But oh well, about that, if you were to believe that, it is the fault of them, oh well.I was waiting for a manger to call back, after an employee said it would be corredcted. NOTHING ever happened , just more phone calls and no correction. ONe manager even said that he did not see where I asked for a waiver, right after he said, the waive one late charge a year.BRILLIANT!!And I asked why then , did the girl who took the june 5 payment not include a late charge, because it e=was paid for days lateand the late charge was applied on the seventh of june. I asked a different manger to tell me what the $73 on the july6 statement included, he said, he would have to think about how to say it to me. I asked again and he admitted , the late charge was not taken off as promised by the Girl taking the payment. He also said they grant a waiver once a year.I asked that guy when was the card issued, and if there was ever a late payment and he said in 2007 and never a late payment . If any one is filing a class action lawsuit , let me know. I want in. These company reps seem to think thaat when they waive a late charge for june , it is okay to charge it in july and make to pay cash for it and then credit you. and if you can't pay the huge july amount ,tough.