Guest's Review of Thomson Holidays www.thomson.co.uk
20th Jul 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
we booked a gold villa when we got there it was basic and dirty villa.we didnt even unpack the next day we went to change villas and they gave us the runabout.finally they gave us another villa.the ones that were supposed to get the villa we moved in to were put in the villa that we were in.2 days later i saw the family that got the original villa and they said they booked standard villa so how can they try and put us in the standard when we booked gold villa.we upgraded our flights as well. on the way back they said we had to go economy now were still waiting to get our money back for that.its the second time thats happened with Thomson Holidays ill never go with them again.i fly 2 to 3 times a year to see family bacause im from there.i rather pay a bit more and fly virgin
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