Airport Rent a Car Review

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0.7 stars
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Guest's Review of Airport Rent a Car Car Hire

20th Jul 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Country & City of hire
    Sydney, Australia
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    May 2009
  • Condition of vehicle
    Poor

Their office is a 10 minute drive from the airport, so they have to pick up customers, take them back to the office, fill out the paperwork, and then hand them the keys to their rental car.

Our driver was waiting in the wrong location, despite the specific details provided by the phone representative. He failed to introduce himself to us. The car would not accommodate our luggage, despite us specifying details upon booking. In short, the driver's communication and organisational skills were very poor.

At the office, the computers were down, both at pick up and drop off. Either these guys have terrible luck, or something fundamental is wrong.

The key for the car was one that had an integrated remote for the central locking. The key was sticky-taped to the remote, because it had been broken previously! During the week we had the car, the repairs to the key failed, and the car would not start without the key and remote held together with two hands!

If you want a cheap ($) and nasty (quality) experience, Airport Rent a Car is the one to go for.

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