Guest's Review of Virgin Blue
18th Jul 2009
Overall Rating
- Value for money
- Flight From - ToAuckland to Wellington
- Flight on time?
- Comfort on flight
- Flight DateSept 09
- Ticket classEconomy
- Customer service
- Quality of food
Pacific Blue cancelled our flight altogether!!!! I have only given them a one star rating because I couldn't give them a zero. They offered us an earlier flight but because we would be on an international flight at that time it made it impossible for us to be there for the flight they offered, their next best offer was for the following day, which means a night in Auckland and the travel in and out of the airport, all at our cost, they have been of no help to us in any way and this has upset all our travel arrangements. When we asked for our money back on our fares we were told no, they would only give us a credit, this does not help us!!!! and it very unlikey that we will ever fly with them again. All this hassell and our trip hasn't even begun!
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