kumarsaurabh007's Review of Make My Trip, www.makemytrip.com
16th Jul 2009
Overall Rating
- Value for money
- Ease Of Navigation
Hello,
Make My Trip is the worst ever customer support/company policy I have ecnountered. I am currentlyin US and I booked a ticket from Delhi to Patna (as a trial so that I can book my international flight also). I booked the flight for 15th november 2009. Later I just wanted to modify the date of travel to 16th of november. I was aware that there will be cancellation charges. Make my trip guys told me (after making me hold for 15 minutes) that there will Rs 750 for the airline charges and rs 250 for make my trip charges. I said ok. Then they again made me hold for another 15 mins to find out the fare difference. I could see simultaneously on the web site that there was no fare difference. After 15 mins, I was told that there is a fare difference of rs 3500. This was more than the original price. I was advised to cancel my ticket and rebook since I was getting cheaper fare for new booking. What a crap.
I am going to leave the ticket as such because after the ticket cancellation I will get rs 400 back. I guess I will book the flight directly from Indian airlines site as I can see there is no diffeence in fare on both the sites.
Hope somone learns from this. I feel like cheated.
On average, people found this review helpful
Members' Comments onkumarsaurabh007's Review
LRod on 23rd Aug 2009
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I found this review helpful because... it spoke about real issues. Also about the customer service.