Written on: 16/07/2009 by jgriffiths (4 reviews written)
I purchased a SIM4travel International Roaming (which include £10 credit) from BA on the way to the USA. After registering my phone I discovered that there was no credit. To call SIM4Travel for support would cost £1.19 per minute. There was no online support i.e. IM or email. I called them using Skype but the matter was not resolved. I emailed BA who contacted them and they put the £10 credit and £7 for phone calls on my account. I didn't use the phone while in the USA.
I understood that it was necessary to use the SIM in order to retain the credit. I came to do this within 60 days while in the UK, only to discover that the SIM was not actually compatible with my particular triband mobile a Nokia 6310i (a great phone still in regular use by lots of people despite its age). When I contacted SIM4Travel they confirmed the known issue but would not offer a refund and suggested that I used it on a another device. That is my only unregistered mobile and my other SIMs work fine i.e. Tesco and Lebara. SIM4Travel stated this information was freely available on their website which proved to be incorrect. Even if it had been true I wouldn't have had access to the information 20,000 feet in the air.
I have reported SIM4Travel to both Ofcom (who don't actually regulate this type of business but log it for monitoring purposes) and Trading Standards. I have received a call reference from both.
British Airways have been great in resolving both problems and confirmed that THEY will refund me the money on the return of the SIM card. I understand that SIM4Travel sell their cards though other companies and over the Internet, so BE WARNED!
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