Capital Car and Van Hire Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Guest's Review of Capital Car and Van Hire Car Hire

15th Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    UK - West Hampstead
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    July/2009
  • Condition of vehicle
    Poor

Capital Hire -- Wow, where do I begin? They took out our 250 pound deposit before we even saw the car, along with the 250 pound price we paid to rent the vehicle. We went to pick up our car Friday morning and had to wait 2 hours because someone else was reportedly late returning it. We were on the road for an hour(on our way to Scotland) when the car's transmission went so haywire we could no longer accelerate and were almost smashed by the cars behind us. We had to wait on the side of the road for 90 minutes before a replacement car arrived. By this time, we were far behind in our travels. We returned the car earlier than need be only to be told the next day that we "punctured" a tire and scratched the car. The tire did look flat and not at all like how we left it -- it appears they let the air out -- and the so-called scratch could have been made from some scotch tape, it was so minuscule. In any case, this was the second car and we had not signed off on the inspection, so they had no leg to stand on. Capital Hire wanted to keep our entire deposit and more. The more we fought with them, the more lies they threw at us -- for instance they all of a sudden invented bumper damages. When we called customer service, they were not helpful. We later found out that we were only talking to the same people. We tried to keep our cool with them, but they were extremely insulting towards us -- three men yelling at us and calling us liars. I have never heard women talked to like that in my life. It was _unbelievable_. The phone calls and visits to the shop went on for days before we managed to come to an agreement I am still sour about -- we paid for the tire. This is the kind of company where they throw everything at you figuring something will stick when they "cut you a deal." It's a really twisted way to do business.. We later learned what a terrible reputation this place has and we were very sorry we didn't read up on it in the first place. We have never had this kind of trouble with car rentals scamming us before. If you do come here, they will withdraw your deposit money on day one and they will do everything in their power to keep it... trust me, you don't need to deal with the aggravation.

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