Northwest Airlines Review

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Northwest Airlines
1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 76 reviews

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Guest's Review of Northwest Airlines

14th Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    Newark, NJ-Erie, PA
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    07/09
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    2 stars

By far the worst customer service I have ever encountered is at northwest. My 45 minute layover in Detroit turned into sitting on the runway for 3 hours waiting for take off. Towards the end of those 3 hours we were finally cleared for takeoff only to be told we needed to go back to the gate to re-fuel. Upon arriving at the gate the captain comes out to tell us NorthWest had cancelled our flight. There was a quick moving thunderstorm that lasted about 20 minutes, yet NorthWest listed this as the reason for their cancellation. They continued to cancel flights all day causing a complete re-booking nightmare. They even cancelled flights to cities where the storm never hit.
The staff could not have been any ruder. In the end I spend 13 hours in Detroit, only to finally get a flight to Buffalo (a full 1.5 hour drive from my Final Destination).
The cherry on top of it all was witnessing a girl miss her 5pm flight to Buffalo on her own accord-throwing a complete fit and not only getting onto the sold out 9pm flight I had been waiting all day for, but getting meal tickets and first class to boot.
Needless to say, this will be my last trip ever with this airline.
Good luck with that merger Delta, you're going to need it.

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