Ticketmaster www.ticketmaster.co.uk Review

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Average rating for this product is: 1.8 out of 5

From 9 ratings and 65 reviews

25% of users recommend this product

rwrolls's Review of Ticketmaster www.ticketmaster.co.uk

12th Jul 2009

Overall Rating

Selection of tickets available
Customer service

Event
Two events at the new Whitley Bay Playhouse
Ease of ordering
Booking fee
High

Appalling service from Ticketmaster.

Two events booked in the same phone call - I couldn't use the website as it wouldn't allow me to choose the seats I wanted - but TicketMaster insisted they had to be taken as two separate bookings so they charged two booking fees, adding an extra £10.70 to the actual £70 ticket price!(i.e. TicketMaster added 15% extra to the cost).

E-mail confirmation received for only one of the events. Two weeks later and still no idea if the other booking is confirmed. Their customer service website is dire! Calling them gets a recorded message. Their online "ask a question" section is impossible to find, and there's no other options if you need help.

I'm sorry, but I'll be boycotting the Whitley Bay Playhouse until TicketMaster loses its ticket sales monopoly for the venue.

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