River Island www.riverisland.com Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 25 ratings and 26 reviews

Thumb down 42% of users recommend this product

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lostgirl's Review of River Island www.riverisland.com

11th Jul 2009

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Delivery
    On time
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    £185 of clothing (+ £215 they overcha
  • Customer Service
    0 stars
Good Points

No bad words to say about the quality of items, however a tad expensive... but worth the pennies


Bad Points

CUSTOMER SERVICE IS IMPOSSIBLE TO GET IF YOU HAVE AN ISSUE WITH ITEMS!


General Comments

Not happy - ordered 6 items from River Island - came to around £215 with next day delivery
then went on to my account to find they had cancelled one of the items as it wasnt in stock - NO EMAIL TO TELL ME THIS
THEN... to make matters worse they then charged my card again for the total without the item!!!!

Sent them an email and NO REPLY - bad customer service

Customer service not open on Saturdays - so now I have to wait till Monday to get my £215 back!!!!!

Ruined my weekend as I needed the money to go out! Also got back charges due to them taking me over my limit!!!

NOT HAPPY!

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