River Island www.riverisland.com Review

★★☆☆☆
1.7 / 5
24% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

lostgirl's review of River Island www.riverisland.com

★☆☆☆☆

“Not happy - ordered 6 items from River Island - came...”

Written on: 11/07/2009 by lostgirl (1 review written)

Good Points
No bad words to say about the quality of items, however a tad expensive... but worth the pennies

Bad Points
CUSTOMER SERVICE IS IMPOSSIBLE TO GET IF YOU HAVE AN ISSUE WITH ITEMS!

General Comments
Not happy - ordered 6 items from River Island - came to around £215 with next day delivery
then went on to my account to find they had cancelled one of the items as it wasnt in stock - NO EMAIL TO TELL ME THIS
THEN... to make matters worse they then charged my card again for the total without the item!!!!

Sent them an email and NO REPLY - bad customer service

Customer service not open on Saturdays - so now I have to wait till Monday to get my £215 back!!!!!

Ruined my weekend as I needed the money to go out! Also got back charges due to them taking me over my limit!!!

NOT HAPPY!

  • £185 of clothing (+ £215 they overcha

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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