NatWest Mortgage Review

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0.8 stars
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loz77's Review of NatWest Mortgage

10th Jul 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Repayment Method
    Repayment
  • Product
    Fixed rate
Good Points

None to think of


Bad Points

They make mistakes and don't fix them, see above!


General Comments

Terrible service from NatWest Mortgage looking to change my mortgage as soon as possible. We set up the mortgage in my partners account before setting up a joint account. The joint account was set up by the time we moved in and we tried to switch the mortgage to the joint account.
Instead of doing this they took someone else's mortgage out of the joint account while my partner still paid ours!
We alerted them to this and after being on hold on a premium line for just over an hour we managed to get through to someone who after a further 20 minutes on the premium line agreed to stop this and refund the money as well as swapping the direct debit to come out of the joint.
The next month came and low and behold we were still paying someone elses mortgage out of the joint while my partner was paying for ours we went through the same process again with assurances this would not happen again.
Next month and the mortgage did not come out of my partners account but two mortgages came out of the joint account. Again hours on a premium rate number trying to escalate the problem and get it fixed. We got our refund again and they sent a bottle of cheap wine to my work promising to send it for next day but reliable natwest it took over 2 weeks to arrive. We eventually got it fixed but only after months of complaining and never got any compensation other than a £3 bottle of wine that I could have gotten in Tescos.

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NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Trackeruntil 30.04.2011(Base+ 2.49%) currently 2.99%3.00% APR
AbbeyTracker2 year4.24%4.10% APR
WoolwichOffset TrackerTerm(Base+ 2.47%) currently 2.97%3.10% APR