Guest's Review of Barclays Bank
10th Jul 2009
Overall Rating
- Telephone Banking
- Local Branch
- Customer Service
- Internet Banking
- Cash Point Facility
I went to my local Barclays Bank with my son yesterday to open and account for him.
He already has an account at Nat West but wanted the same bank as his brother to make transfers easier and quicker.
He had an armful of i.d. documents, his passport s currently out of date.
He had loads of cards/statements/correspondence from his current bank Nat West including letters from local council including council tax bill.
The customer service girl at desk i am afraid was rude and humiliated my son and myself. He said he opened a/c at NW without passport she made a fool of him in front of a line of people by saying in a loud voice 'i can assure you, you did not open an account at NW with an out of date passport.
Had she taken the trouble to look at documents she would have seen he did have account . So she was calling him a liar in a loud voice and caused much embarrassment .
I realize in the current economic situation banks cannot afford to pay there staff very much money but I think any company, however small, could do without this.
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Members' Comments onGuest's Review
superman87 on 15th Jul 2009
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i work for barclays and it is true that you need an in date form of photo i.d such as a passport or driving licence with out one of the two it is not possible for (barclays) to open an acc but other banks may be able to do so.