NatWest Mortgage Review

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0.8 stars
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Guest's Review of NatWest Mortgage

10th Jul 2009

Overall Rating

0 stars
  • Value for money
    3.5 stars
  • Repayment Method
    Repayment
  • Product
    Variable rate
Good Points

None


Bad Points

Where do I begin?


General Comments

The Natwest Mortgage Centre needs lessons in communication and customer service. If you are looking for a fast mortgage approval, or fast response to anything once you get your approval, forget about Natwest. Even though I had received initial "in principle" approval, it took them a month to send out the paperwork. And then when they made a mistake with the address on the mortgage, they refused to amend it quickly and held up exchange. As a consequence I am now in serious danger of missing out on the property I really want. They are lamentably hopeless.

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NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Trackeruntil 30.04.2011(Base+ 2.49%) currently 2.99%3.00% APR
AbbeyTracker2 year4.24%4.10% APR
WoolwichOffset TrackerTerm(Base+ 2.47%) currently 2.97%3.10% APR