Avis Car Hire Review

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Avis Car Hire
1.2 stars
Average rating for this product is: 1.2 out of 5

From 5 ratings and 71 reviews

Thumb down 14% of users recommend this product

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Guest's Review of Avis Car Hire Car Hire

10th Jul 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    Palma
  • Choice of vehicles
    Average
  • Country & City of hire
    Not Set! Not Set!
  • Date of hire (month/year)
    June 2009
  • Condition of vehicle
    Average
  • Date of hire (month/year)
    Not Set! Not Set!

We thought Avis were okay until we returned the car. The last day of our holiday we found that someone had stolen the glass from one of the wing mirrors, there was no other damage at all. Despite the terms saying 'negligent action' and we couldn't see how someone taking the glass from the car when it was parked out side the hotel was our fault, we had to pay 130 euro.

It wasn't even so much the amount - which does seem expensive for a piece of glass - it was the attitude of the staff. They just printed out a reciept for us to sign without even explaining the charge, they were rude, wouldn't listen to what we were saying and at one point just turned away from us to talk among themselves. One man even snatched the receipt off me and shouted in my face. When I went to the desk to complain the woman just shrugged at me. There were lots of other customers there also getting frustrated with the rudeness of the staff.

A very unfortunate end to what was a lovely holiday - don't rent with them, they don't care one bit about customer service

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