Abbey National Telephone Banking Review

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bmsgharr's Review of Abbey National Telephone Banking

9th Jul 2009

Overall Rating

0 stars
    • Customer Service
      0 stars
    Bad Points

    Customer service - total gamble if you get the Indian Call centre or UK Call centre. The operators do not have a clue as to what can be done or not done. Call you just when they are closing. 0845 number (useless from abroad). Lose faxes.


    General Comments

    Emigrating to the USA set up an account with a foreign currency exchange service. Due to the delay in using the regular debit scheme I decided to use the CHAPS payment method. Total disaster. First they say I need to send various forms of ID (fair enough after all I am in the USA), then I call them to check up and they have not received the information. So I resend the information, which I did yesterday only to receive a phone call from the CHAPS/Telegraphic transfer centre that they did not receive my fax. So I resend the fax with a copy of the confirmation of sending the original fax. If they had not of called my at 4:50 UK Time it would of been OK. The net result of this farce is that I am now 6 days (possibly now 8 days) overdue with my rent, and various other bills. If I could go back to the UK I would change banks immediately. But as soon as my visa comes through I will be closing my Abbey account and saying adios Santander.

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