Virgin Mobile UK Review

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Virgin Mobile UK
2.7 stars
Average rating for this product is: 2.7 out of 5

From 10 ratings and 130 reviews

Thumb down 49% of users recommend this product

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thelatestvirgin's Review of Virgin Mobile UK Mobile Phone Network

8th Jul 2009

Overall Rating

4.5 stars
  • Value for money
    4 stars
  • Signal Coverage
    2.5 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    4.5 stars
Good Points

A service team that are nice to talk to and actually help you. The selection of phones are OK. Although not always the laterst nokia/sony etc. they are not too bad. The calls tarriffs seem lower than Vodaphone or O2.


Bad Points

The Network coverage is poor out of major cities. Only works well in North Wales on hot days up the mountains! So no good if you escape to the country at the weekend. City life is what Virgin cater for it seems.


General Comments

I have been with Virgin Mobile since they started and transfered my number over to them many, many years ago. At that time it was seemless with them calling me almost daily to see if I was OK! I can only guess this was becasue I was one of the handfull of people getting a full service from a team that was not really being stretched. However I have recently had a few minor probelms with the voicemail that although the service team have taken their time to resolve them (something to do with permissions from T-Mobile?) they have been very informative when I've managed to get through to them. One of the probelms I have is the network coverage. Is it getting worse? Or is it just because the number of people using the mobile network has increased? Who knows. It's good when it works and the line is very clear.

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