Waterstones Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 21 reviews

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clanger1's Review of Waterstones

8th Jul 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    book and map £24
  • Layout of shop
    0 stars

Ordered a book and a map in January from Waterstones online. Was told that they were awaiting delivery from the publishers - fair enough. However, 6 months later, still no order arrived!
Emailed customer services in March, who told me they were still waiting delivery from the publishers.
Phoned their helpline in July and was told that the map was no longer available to purchase online, but no one had bothered to tell me!
Cancelled the order and because I bought it with a gift card, the proceeds went into my 'e wallet', meaning that I've got to go through the whole sorry process again online if I want to order something else! Will stick to Amazon in future - at least they keep you informed as to what is going on!

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