ebuyer www.ebuyer.com Review

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ebuyer www.ebuyer.com
1.8 stars
Average rating for this product is: 1.8 out of 5

From 3 ratings and 313 reviews

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dms's Review of ebuyer www.ebuyer.com

7th Jul 2009

Overall Rating

4.5 stars
  • Value for money
    4.5 stars
  • Delivery
    On time
  • Quality of website
    4.5 stars
  • Goods purchased & cost
    Flat screen monitor, 110GBP
  • Customer Service
    3 stars
Good Points

Excellent provision of information about the progress of your order, right through to including detailed tracking info from CityLink's system.
Ability to submit an order right up to 8pm and still have items delivered next day (my old monitor gave up the ghost at 6pm and I wanted that replacement *fast*!).


Bad Points

The way information was initially presented, it looked as if next day delivery was going to be free. It wasn't. I didn't mind paying for fast delivery, and figured out the charges when I got to the checkout page, but don't like that style of presenting information which felt close to being deliberately misleading.


General Comments

Just bought a flat screen monitor from ebuyer - the first time I've bought from them. Before buying, I did think twice about using ebuyer, given the mixed reviews of their customer service here and elsewhere on the web, but decided there were enough good reviews to make it worth trying them once. I submitted the order last night at 19:15, and paid for next day delivery by midday. The order went through without any problems, and at 11:30 this morning, CityLink delivered the monitor. It's now up and running, without any problems. I do agree with what a recent reviewer said, that it's when things go wrong that you find out how good a seller really is, but as things stand right now, I'd definitely buy from them again.

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