Santa Susanna, Royal Sun Hotel Review

Overall Rating

Firstly Royal Sun Hotel really isnt a 4 * hotel, we are not fussy at all and stayed in some very basic accomodation, but when you book a hotel which you think is going to be a bit more special thats what you expect as we didnt get a cheap deal for this holiday we paid full price 9 weeks before we went. The hotel itself is very clean, the maids came everyday of our 7 day stay and they were faultless they work very hard and we had clean towels daily and they changed the beds half way through.

As with all the other comments i totally agree about the location, we found it great that you could walk out the back doors and your on the beach which our little 3 year old loved.

However.. As for the staff there was only a few that were polite, most of the reception staff were very rude and the way one spoke to my partner made him actually say to stop speaking to him the way she was as we were the ones paying their wages.
Straight away when we got there at 11.30 am we was told that we couldnt check in till 12 so we had to put 4 suitcases in the luggage room and sit and wait. Our son of 3 wanted a drink so having no euros on us till we get our money exchanged we asked if we could get a drink for him as we were all inclusive in which we were abruptly told we will get our all inclusive cards when we have checked in and not before. Only to be told 10 minutes later by the same man we could now check in, he then vanishes so we get all 4 cases back out to be told by the man at reception we cant check in till 12! Faulty Towers!
Then when we get our all inclusive cards we had paid for our daughter and her boyfriend who are both 17 full price and was told that they was not allowed to have adult cards and gave them childrens cards and told them they werent to have any alcoholic, we said that we didnt mind them having a few drinks under our supervision as they were on holiday but they wouldnt give in. Even though the club opposite kept asking them to come in and they could buy alcohol from the shop!

The Food was very samey, again we have stayed in far more superior hotels that were 3* than this, everything you didnt eat for breakfast was made into something for lunch and what you didnt eat for lunch, what do you know you had for dinner! One concoction we found rather amusing was fried eggs (Breakfast) tomatoes (breakfast again!) and tuna (lunch) all mixed together and served at dinner..... Yummy! Although we can't moan too much because there was always something to eat but it always smelt like school dinners and the smell would hit you by the time you got to the second floor. Our son didnt enjoy going down there as its very cramped you can fit 4 to 5 round each table and the next table was right on top of you so felt like they were dining with you. The one night my partner tried to some bread rolls out so our son could eat something as he never would downstairs with everyone around him and they went mad and was saying they would get the manager, so we asked to see him and was told he wasnt there so we left a message for him to get back to us but he never did.

Staff in the bar indoors, was by far the rudest, we asked for a coffee which is freshly ground behind the bar which we were entitled to on all inclusive but was told to use the machine, which tasted like dishwater. It took several attempts before one was eventually made, it wasnt the fact that the member of staff was busy, there was no one else there, just couldnt be bothered and slammed the cups down.

It may seem like we were being petty but we had looked forward to an extra special holiday as it was a special occasion that we had gone for and all we got was a normal bog standard hotel which claimed it was more superior than it was.

Still we made the most of it and had a great time outside the hotel and the rude staff, stick to the bar outside they are more pleasant.

1 final thing is be very careful if you go to barcelona, we were just glad we didnt pay 35 euros each to go to the cathedral, it was under reconstruction and replaced with a cloth hanging over the whole front with a printed picture of the cathedral on it! Still its cheap to go on the train just under 7euros each return dont waste your money on the excursions!
So Overall the location was perfect but wouldnt go back to this hotel as MOST of the staff are rude and arrogant!