jetskimike's Review of Thomson Holidays www.thomson.co.uk
7th Jul 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
There are no good points about thompsons travel
Bad Points
everything is bad about thompsons.......
General Comments
I have always used Thomas Cook, but this time wor our wedding in Greece Thompsons were twenty pounds cheaper per flight and with fivteen tickets required it added up to a saving. I wish now i had not used them.
The booking over the phone went smoothly, although we had to spell all the sir names as some of them ar polish, several weeks later we were on the phone chasing paperwork so we could pay the ballance, many phone calls later we finally got the paper work so we could give them some money. Today is the 7th July, we still have no tickets and the first party is traveling in the 14th, the second party traveling on the 21 July have received theirs.but with a spelling mistake on the tickets. Dispite spelling out the Sir names over the phone, Thompsons want FIFTY POUNDS to adjust one letter from A TO I... This company has a very poor customer service and generally seem totally incompetent with the customer service department only interested in taking your booking and nothing further, Fifty Pounds to change a letter on a booking is certainly unfair and if challenged in court would probably be classed as unfair like bank charges were ! But we cant leave a three year old child at the airport for a month if he is refused travel so we are going to have to pay the fifty pounds.
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