Borders www.bordersstores.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 1 rating and 8 reviews

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Guest's Review of Borders www.bordersstores.co.uk

7th Jul 2009

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    Friends dvd set, £63.88
  • Customer Service
    0 stars
Good Points

Borders books honoured my request for a refund.


Bad Points

No communication, poor customer service. They do not deliver on their promises.


General Comments

I had the most unsatisfying experience with Borders books online. My husband placed and order online on 23rd May 2009, this was for my birthday and we were told it was in stock and would take 3-5 working days. It is now 6 weeks later, my birthday has been and gone, and we are still waiting!
The order has been'dispatched'' around 4 times now, each time we get a different dispatch and delivery date. There was no communication when the stock did not arrive and we stayed at home all day on the 27th June waiting for the delivery, only to find out that they are still waiting for stock and MIGHT receive it on the 3rd July!
I am the type of person that gives a second, maybe even third chance...but this has become a joke!. I am truly dissapointed and will never shop at Borders online again.

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