SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 196 reviews

Thumb down 12% of users recommend this product

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Guest's Review of SMS (Special Mail Services) Courier

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

none


Bad Points

Unreliable and untrustworthy


General Comments

Broke down on 1st delivery from SMS, was told it would be delivered following thursday, after I chased it, no delivery!!. Told would come following monday, they rang in the morning to say delivery would be before 14:00. 14:00 still no delivery !! This was my sons passport which we need to get his usa visa, SMS have had it for 10 days, we need urgently to apply for visa as we go to usa in 10 days, still no passport


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Members' Comments onGuest's Review

  • katesms Rank: Major on 22nd Jul 2009

    My name is Kate Slough, Head of Customer Concerns for SMS.
    I would be happy to investigate the problems you mention. Please contact me on my company e-mail of kate.slough@securemail.co.uk with your name and full postal address, and I will be able to provide a response to your concerns directly to you.
    Many thanks,

    Kate Slough - Head of Customer Concerns.