TAP Portugal Review

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TAP Portugal
1.6 stars
Average rating for this product is: 1.6 out of 5

From 7 ratings and 31 reviews

Thumb down 23% of users recommend this product

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icar36's Review of TAP Portugal

6th Jul 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    LHR to LIS
  • Flight on time?
    4 stars
  • Comfort on flight
    0.5 stars
  • Flight Date
    July 2009
  • Ticket class
    Business
  • Customer service
    0.5 stars
  • Quality of food
    2.5 stars
Good Points

Customer service at both ends of journey...


Bad Points

Cabin crew attention to detail. Pitch seat in business class.


General Comments

The term 'cattle class' takes all proportions with TAP airline... 58'' pitch in both economy and business class, which I flown on several occasions, out of Heathrow. One expects at least 75'' to 80'' pitch in business class... It is very disappointing for a national carrier. The cabin crew spend most of their time chatting to each other in the aisle or galleys and it becomes very difficult to attract their attention as the flight progresses. Customer services at both Heathrow and Lisbon is fair and well intentioned. In times of hard competition, one should look and dramatically improving customer service and certainly go the extra mile to insure customer satisfaction and repeat.

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