Dial-A-Phone www.dialaphone.co.uk Review

Overall Rating

None I can think of

Their automated customer serive number is absolutely useless. It is totally impossible to get through to a human. Email is just as bad. I have sent loads of emails and never had a single reply.

The only way to get hold of them is via their 0800 Sales number, but the staff are next to useless. They never call back and as you can see from above never get things resolved.

I know they have some good deals, but it just isn't worth the hassle of dealing with them.

I brought a phone from Dial-A-Phone over 4 months ago and have been regretting it ever since. There is nothing wrong with the phone, or the service I receive from Orange. The problem is purely with Dial-A-Phone.

I purchased the phone for my daughter. The deal I signed for was £30 / month reduced to £20 for the lifetime of the contract. Dial-A-Phone are supposed to credit my Orange account each month so that I only pay £20.

After a month of the contract starting I received the first Orange bill, only to find no £10 credit. I called Dial-A-Phone customer service and after 30 minutes of trying to get through their automated system I gave up and phone their 0800 Sales number instead. I was assured that this sometimes happened and everything would be okay by the time I received the next bill.

A month later the next bill arrived and yet aagin there was no £10 credit. SO yet again I called Dial-A-Phone and was told that the last person I spoke to hadn't done anything to sort the problem out, but this time the advisor would make sure everything was sorted out by the next bill. A £20 credit was paid into my bank account.

A month later the next bill arrived and yet again there was no £10 credit. Another phone call to Dial-A-Phone only for them to tell me that they didn't know what was going wrong but the request would be sent to a special department in Dial-A-Phone who would definately sort things out. Another £10 credit was put into my bank account and another assurance that it would be sorted out.

Last week I received the fouth bill and yet again there was no £10 credit. I called Dial-A-Phone again and was told that it would now be passed to the Resolutions Team who would call me back within 72 hours (last Monday). Monday came and by late afternoon I had received no call, so I phone them again, only to be told that the person I had spoken to forgot to send the request to the Resolutions Team. I was assured it would be done immediately and I would get a call on Wednesday/Thursday. A £10 credit will be paid into my bank account. It is now Sunday and surprise surprise I have received no call.

On Friday I sent a letter (recorded delivery) to the 2 registered directors of Dial-A-Phone detailing everything that had happened and asked them to get somebody to call me. I honestly don't think they will bother.