SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 196 reviews

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clarebryant's Review of SMS (Special Mail Services) Courier

4th Jul 2009

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
Good Points

When I find some I'll let you know.


Bad Points

Gerneral Delivery Policy
Customer Service Staff
Directors names are classified (Seriously!)


General Comments

Well where do I start? I purchased 3 tickets for Take That (show date Fri 3 Jul 09), and I noticed that 5 days before the event my tickets hadn't arrived, so we called ticketmaster who informed me that SMS delivered tickets a month before. We were told that SMS (instead of getting a signature) quite often just pop the tickets through the door and then take a photo of the door to prove that they delivered the tickets (!). The tickets were never delivered and how is a photo of my house proof of delivery? It's not.

TIcketmaster confirmed (from SMS) that there wasn't a photo of my door, but they could tell me the colour of my door and letter box!

On Friday (the day of the concert), SMS sent someone around to our house to take a photo!!

I contacted their customer service and wanted to speak to someone who could answer my questions (I had asked for someone senior) only to be told that all that information is classified (!).

Hopefully, we will get a refund, but I'm not hopeful!

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Members' Comments onclarebryant's Review

  • katesms Rank: Major on 22nd Jul 2009

    My name is Kate Slough, Head of Customer Concerns for SMS.
    I would be happy to investigate the problems you mention. Please contact me on my company e-mail of kate.slough@securemail.co.uk with your name and full postal address, and I will be able to provide a response to your concerns directly to you.
    Many thanks,

    Kate Slough - Head of Customer Concerns.