American Airlines Review

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American Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 186 reviews

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Guest's Review of American Airlines

4th Jul 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    BWI/PDX
  • Flight on time?
    0 stars
  • Comfort on flight
    0.5 stars
  • Flight Date
    06/09
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

Eventually we made it to our desitnation but it was a very horrible and unhappy experience.


Bad Points

What made it worse was that the employees did not try to apologize, smile, nod, or in anyway acknowledge us as people; we were cattle to them.


General Comments

Recently my family and I had a nightmarish experience with American Airlines. The employees of American had less than no sympathy and could not be bothered to even acknowledge our predicament. Our flight was to leave BWI at 4:45 and was late due to what the pilot called "maintenance log problems". We boarded the plan at 5:40 or so and the pilot complained that the air traffic controllers would not approve his departure direction. We waited for an additional hour or so. We missed our connecting flight in DFW and the supervisor on the ground took over as gate agent, funneling all of us into one line. We waited 45 minutes. The supervisor gave us a hotel voucher, a dinner voucher and told us we were on the first flight out on first class in the AM.
The transport for the hotel never showed and we paid $30 for a cab. The dinner was delivery pizza in a smelly hotel. When we got to the airport early the next day we and boarded the plane (expecting breakfast) we found our seats were not first class but coach. While my wife and six year old waited on the aircraft I went back out and talked to the supervisor on duty. He said that yes we were booked first class but that American corporate did not allow that and that they had changed the booking overnight.
Horrible. What made it worse was that the employees did not try to apologize, smile, nod, or in anyway acknowledge us as people; we were cattle to them.

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Members' Comments onGuest's Review

  • TiredOfUSA Rank: Lance Corporal on 8th Jul 2009

    You nailed it on the head with the reference to 'cattle' - that is all the passenger is to the employees of this company.

    They must be trained to put aside compassion, understanding and yes, sympathy in their quest for the cattle's wallet contents.

    Can you believe the $50 for luggage that was 6lbs over their allotted 50lb per piece? I would rather pay twice the price just to not give these cattle-herders any more of my money!

    Word to the wise: Stay clear of this company, their planes and of course their heartless, robotic employees.