Furniture 123 www.furniture123.co.uk Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 0 ratings and 3 reviews

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Happysoul's Review of Furniture 123 www.furniture123.co.uk

3rd Jul 2009

Overall Rating

3.5 stars
  • Value for money
    5 stars
  • Delivery
    Up to a week late
  • Quality of website
    4 stars
  • Goods purchased & cost
    Headboard £76-98
  • Customer Service
    5 stars
Good Points

The product i got i am very pleased with, and would certainly use the company again
The service given was excellent and much appreciated.


Bad Points

The company should perhaps allow another 2 days for deliveries to places as far north as i am, instead of guaranteeing it to be with in 2 days.
Also it would be more helpful to have a telephone line to Customer Services as im sure all their customers dont have access to a computer or fax.


General Comments

Placed order on Mon 29th June under the Next Day Delivery service. As i live in North East Scotland i expected it to be here by Wednesday 1st July but it did not arrive. I e - mailed company on Thursday 2nd July and got an e - mail back very promptly from the firm saying they had checked it out and it was due for delivery on that day and to let them know if it arrived. It never arrived on the Thursday and I contacted them again to tell them this, which they acknowledged. It finally arrived on Friday morning and i once again e- mailed them to let them know.
I am not really putting the blame on the company for the delay in delivery as my despatch note was dated the 30th June, and reckon it had been brought about by being transferred at some point to a second carrier to deliver.

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