Tesco www.tesco.com Review

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Tesco www.tesco.com
2.4 stars
Average rating for this product is: 2.4 out of 5

From 8 ratings and 48 reviews

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Guest's Review of Tesco www.tesco.com

3rd Jul 2009

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Delivery
    On time
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    Food Shopping (£50)
  • Customer Service
    0 stars
Good Points

Website was easy to navigate and delivery was on time, there were only a couple of substtutions.


General Comments

Having just moved a little too far to carry our shopping home and after the bad experience with Sainsburys home delivery we decided to give Tescos a try.
The website was easy to use, a lot of good offers and delievery times to suit us perfectly.
The delivery turned up on time and that was about all that was good with it. The delivery driver's first words to me were 'We've been trying to call you...' with a grunt. brilliant customer interaction there! As it turns out my card had been refused when they tried to put my payment through. (no missed calls on my mobile, no voicemail message on my home phone and I'm sure my home phone hadnt rung within the last 3 hours anyway!) Apparently they had tried to call me to arrange repayment.
I spoke to the someone on the phone. I informed her that maybe they should actually have tried to call me before delivering my shopping and asked her what position I would have been in if I were a single mum and relying on Tesco's home delivery to provide me essentail things for my baby. She stuttered and umm-ed and ahh-ed. I had ordered my shopping a good week beforehand and I was furious! I paid for the shopping over the phone (as the delivery driver couldnt take cash...argh!) with another card and promptly handed back the free copy of the daily mail i received with my shopping... I could have used it to line my cat's litter tray actually...

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