judest's Review of Talk Talk
2nd Jul 2009
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
Can't seem to think of any
Bad Points
Furthermore I have difficulty understanding what I'm being told because I have trouble understanding accents when people talk way too fast are not clear and the call centre seems to be outsourced to India. The man on the phone didn't appreciate being asked to slow down and repeat what he said. I don't have problems with the call centre being in India if indeed it is but I do think its a fair request that your customers can understand your staff CPW!.
General Comments
Not Impressed.
I switched over from BT to Talk Talk/Car Phone Warehouse to try and get lower bills, Sainsbury's were to blame they courted me with offers of lower bills in the supermarket with switching phone and electricity and neither turned out to be the case in the end for either supply. Arranged to switch back to BT today (and the electricity is now with SP).
I find that my 3 monthly bills are hardly any lower if at all than my quarterly bills with BT and the customer services is not good at all. I have in the past spent too long on hold or waiting to be connected to an operator.
Today there is a landline fault, people can riny my number but the voicemail doesn't kick in just the message 'the number you have dialled has not been recognised please check and dial again".
You'd think that this is a problem they can fix themselves but no they need me to be in the house to assist them in this.
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