American Airlines Review

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American Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 186 reviews

Thumb down 22% of users recommend this product

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sncere's Review of American Airlines

2nd Jul 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Shreveport,La-Las vegas
  • Flight on time?
    0 stars
  • Comfort on flight
    0.5 stars
  • Flight Date
    June/2009
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Bad Points

Horrible customer service and no flights were on time. Some people had been trying to get home for 2 days.


General Comments

American Airlines(horrible airlines) I traveled from Shreveport to Vegas with connection flight in Dallas. To start it off my 1st morning departure flight was canceled and I was put on a later evening flight. Had a 2 1/2 layover in Dallas. On the way back my flight from Dallas to Shreveport was supp to leave at 1pm, it was canceled. So put me n the 4:30 flight and on standby for 2:05.At 2:05 was told flight booked. So when 4:30 came, they said it was delayed until 6:46. Was put on standby for 5:55 flight,which still had not boarded when 6:46 came. The standby flight air conditioning wasn't working so they put us on another aircraft that was just landing.I didn't leave Dallas airport until 8pm.You add it up, I was in Dallas airport for 7hours trying to get home.On top of that, the customer service was bad.Now that's horrible service.I will never fly with AA again.

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