Guest's Review of Furniture at Work www.furnitureatwork.co.uk
1st Jul 2009
Overall Rating
- Value for money
- Quality of service
- Goods purchased & costChairs
- Layout of shop
None
Bad Points
Everything!
General Comments
Furniture at Work is the worst company I have ever dealt with when it comes to customer service!!!!
I ordered chairs for our office in January 2009. One was never delivered & this took 2 further weeks to arrive, without an explanation or a signature it was just dumped in our reception. One was broken and needed a replacement part. I waited a month for this only to then be told they couldn't give me a part, but could order me a new chair. I was then told that this would be a further 2 months wait for the chair, so I asked for it to be refunded. This then took a further month to sort out, as there were issues with them not wanting to collect it as the box had already been thrown out...something they were well aware of. I was finally told at the end of April, that we would receive a full refund for the chair. It's now July & I still haven't received any money back....apparently they're still waiting for confirmation the chair was collected (something they already had from me). It's been the most stressful experience of my life and I don't know how they are still in business!!!
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