Thomas Cook Credit Card Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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neverusethomascookcreditcard's Review of Thomas Cook Credit Card

1st Jul 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Loyalty scheme
    No
  • Used card for
    0 - 6 Months
  • Customer service
    0 stars

I've also had a similar bad experience with Thomas Cook Credit Card. I too took it out to pay for my holiday to avoid the hefty credit card fee they would charge using any other credit cards but there's.

The card wasn't authorised there and then in the shop and I paid a deposit for the holiday via a debit card. Months later I got the final holiday bill and I paid the holiday off in full once I got the statement. However because the 3 month interest free period had finished, I was charged interest from the moment the purchase was made until I received the statement and paid it off ( £11.50).

I called them about this and complained that with every other credit card company, as long as you paid the balance off in full once your received the statement, then there was no interest charged. They just kept saying that the interest free period had finished so I was charged interest from the date of purchase.

Despite escalating to managers level, no one would do anything about the interest charged or the threat of loosing a customer. I had to pay the interest and am now trying to cancel the card (I need to go through there T&C's to see whether they will come after me for the credit card fee I saved in the first instance).

I feel strongly that Thomas Cook mislead their customers over the credit card details, and are basically money grabbing

Well Thomas Cook, you made £11.50, but you lost a customer for your credit cards, and I will never go another TC holiday again.

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