HSA Health Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

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audiodiplomat's Review of HSA Health

1st Jul 2009

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Customer service
    0.5 stars
  • Have you made a claim?
    Yes
Good Points

Have paid a little towards the cost of treatments, but balanced by the cost - ever increasing - of the monthly debits which are NOT cheap.


Bad Points

Reps have few customer service sympathies and very one-sided defenses of HSA policies, telling only half-truths to suit them. A great sense overall of a total rip off which I thought only existed in Watchdog programmes.


General Comments

HSA Dental Plan
Minimal claims paid. HSA now claims an "old" terms and conditions booklet was given to me 2 years ago by a rep who visited my office. HSA at the time nevertheless verbally confirmed the proposed treatment was OK to carry out, and, moreover, came well within the treatment cost limits. Needless to say, after the treatments have been completed, HSA are now playing hard to get, and being VERY awkward, claiming that the "new" policy applies, as does the new i.e. very much lower limit. We have been left £1000s out of pocket. What is more, they are being "selective" in their defence, claiming to hold recordings of verbal converstations, which cannily omit the parts that criticise them. I propose to call in the Insurance Ombudsman, and, furthermore, advertise their bad service internally and externally - which will hurt them in the long run.

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